Client Cleaning Policies

Mamy's Cleaning is committed to delivering professional, reliable service. To ensure a seamless experience for all parties, please review the following policies prior to booking your service.

1. Property Access

Clients are responsible for ensuring that our cleaning team has access to the property at the scheduled time. Failure to provide access may result in transportation fees and cancellation charges.

2. Property Preparation

To maximise cleaning efficiency, clients should clear surfaces and remove personal items prior to service. We do not provide rubbish removal, decluttering services, or relocation of heavy furniture beyond standard items such as sofas and tables.

3. Service Scope

Each service includes specific tasks as detailed on our website. Removal of deep stains, mould, limescale, and permanent marks cannot be guaranteed. Specialist cleaning services, including oven cleaning, external window cleaning, and refrigerator cleaning, may incur additional charges.

4. Duration and Pricing

If the property require additional time beyond the booked duration, supplementary charges will apply. Properties in exceptionally poor condition may require a revised quotation prior to service commencement.

5. Working Conditions and Safety

Our team requires access to running water, electricity, and safe working conditions. We do not relocate heavy furniture or handle hazardous materials.

6. Liability and Damage

We are not liable for pre-existing damage, general wear and tear, or permanent staining. Clients must report any concerns within 24 hours of service completion.

7. Cancellation and Rescheduling

• Regular cleaning services: 24 hours notice required.
• Deep cleaning, end of tenancy, and commercial cleaning: 48 hours notice required
  Cancellations submitted without adequate notice may be charged in full

8. End of Tenancy Cleaning

The property must be vacant prior to cleaning commencement. Requests for re-cleaning must be submitted within 24 hours of service completion

9. Short-Term Rental and Turnover Services

Hosts must provide clean bedding or arrange laundry services separately. Additional charges apply for excessive soiling or undisclosed damage

10. Payment Terms

 Payment is due on the date of service unless alternative arrangements have been agreed in writing, Overdue payments may incur additional administrative fees